Cancellation of an in-stock order at Shwet Heritage turns on a single fact: whether your parcel has left Lucknow. While the order is still with the house, you can cancel it in full by writing to us. After dispatch the order travels on, and the exchange route takes over.
The request
The quickest route is your own order page: open the tracking link from your confirmation email and choose Cancel this order. It takes effect at once, and the cancellation email you receive is your record.
You can also write to support@shwetartistry.com and quote the SH- reference printed on your order confirmation email. We confirm the cancellation by reply, and a written request is not a cancellation until we confirm it. The reply is your record that the order has stopped.
Before dispatch
An in-stock piece can be cancelled at any time before dispatch, and dispatch is usually within 1–2 business days of the order. Write as soon as you decide. The window is short because dispatch is quick, not because we hurry a change of mind.
After dispatch
Once the parcel has left Lucknow the order can no longer be cancelled. The parcel is in the courier network under its own live tracking, and our shipping and returns page carries the exchange route that applies from delivery onward.
The refund
A prepaid cancellation is refunded in full to your original payment method, and the refund is initiated as soon as we confirm the cancellation. How long the money then takes to appear depends on your bank or card issuer. A cash on delivery order cancelled before dispatch costs you nothing, since no payment has been taken.
When we cancel
We may also cancel an order ourselves, and only for a reason we can name: a piece fails our quality check, a listing carried a pricing error, or the delivery address cannot be served. In every case we tell you the reason and refund any payment in full. We never substitute a different piece without asking you first.