Cancellation of an in-stock order at Shwet Heritage turns on a single fact: whether your parcel has left Lucknow. While the order is still with the house, you can cancel it in full by writing to us. After dispatch the order travels on, and the exchange route takes over.

The request

The quickest route is your own order page: open the tracking link from your confirmation email and choose Cancel this order. It takes effect at once, and the cancellation email you receive is your record.

You can also write to support@shwetheritage.in and quote the SH- reference printed on your order confirmation email. We confirm the cancellation by reply, and a written request is not a cancellation until we confirm it. The reply is your record that the order has stopped.

Before dispatch

An in-stock piece can be cancelled at any time before dispatch, and dispatch is usually within 1–2 business days of the order. Write as soon as you decide. The window is short because dispatch is quick, not because we hurry a change of mind.

After dispatch

Once the parcel has left Lucknow the order can no longer be cancelled. The parcel is in the courier network under its own live tracking, and our shipping and returns page carries the exchange route that applies from delivery onward.

The refund

A prepaid cancellation is refunded in full to your original payment method, and the refund is initiated as soon as we confirm the cancellation. How long the money then takes to appear depends on your bank or card issuer. A cash on delivery order cancelled before dispatch costs you nothing, since no payment has been taken.

When we cancel

We may also cancel an order ourselves, and only for a reason we can name: a piece fails our quality check, a listing carried a pricing error, or the delivery address cannot be served. In every case we tell you the reason and refund any payment in full. We never substitute a different piece without asking you first.

Cancelling part of an order

An order with several pieces can be cancelled in part. Write with the SH- reference and say which piece you want to stop, and the rest dispatches on its ordinary schedule. Where a coupon applied to the order as a whole, removing a piece can change the discount the remaining pieces qualify for, and we set out the new total before anything is charged or refunded.

Changing rather than cancelling

A wrong delivery address, a wrong size or a wrong phone number is usually a change rather than a cancellation, and a change is faster before dispatch than after. Write as soon as you notice. Once the parcel is with the courier the address is fixed in their system and the piece has to complete its journey before anything can be altered.

A gift that needs to arrive on a particular day is worth a message rather than a cancellation too. Write to support@shwetheritage.in with the date and we tell you plainly whether it can be met.