A house that sells first-party must also answer first-hand. The channels we staff, the seller of record behind them and the route a complaint follows are all published on this page.
The channels
Email reaches us fastest for anything to do with an order. Write to support@shwetartistry.com and quote the SH- reference printed on your order confirmation email, so the first reply can answer you rather than ask which order you mean.
By telephone, call +91 90055 17090. The number doubles as our WhatsApp line, the channel we use to share exact laid-flat measurements of any piece before you order. Every channel is staffed Monday to Saturday, 10 AM to 6 PM IST.
The house
Shwet Heritage is the trading name of Shwet Heritage LLP, a first-party seller. Every piece listed here is made, checked and dispatched by us from Lucknow, not by a marketplace or a third-party merchant.
The registered office and principal place of business is Prabhat Chauraha, E-1/282, Sector I, Janki Vihar Colony, Jankipuram, Lucknow, Uttar Pradesh 226021, India. The house trades under GSTIN 09AEOFS7458E1ZE.
The grievance route
The Consumer Protection (E-Commerce) Rules 2020 require an e-commerce entity to display a named Grievance Officer with designation and contact, and we name both of ours. Vibha Mishra (vibha@safesociety.in) and Vishwa Vaibhav Sharma (vaibhav@safesociety.in), Founders & Directors, receive consumer complaints directly. We acknowledge every grievance within 48 hours and resolve it within one month of receipt.
A grievance can be sent to support@shwetartistry.com with “Grievance” in the subject line, to either officer directly or by post to the registered office. Our grievance page issues an SHG- ticket for every complaint raised there, each with its own status page, so a complaint carries a number you can follow rather than an inbox it disappeared into.