Craft Care · Shwet Heritage

Craft Care

Chikankari is worked knot by knot, so a pulled or loosened stitch on a Shwet Heritage piece can often be tied again in the workshops that made it. Write to support@shwetartistry.com with your SH- reference and a clear photograph. We assess the photograph, tell you what the work involves, and only then ask you to send the piece.

A woman works Chikankari by hand, and a piece made that way can be mended that way. Where the embroidery on a Shwet Heritage piece pulls, snags or loosens, we can often restitch it in the Lucknow workshops the piece came from.

Where wear shows

Wear finds the same places on most pieces: a cuff, a shoulder seam, the edge of a jaali panel where open lattice meets plain cloth. A garment moves most at those points, so a knot standing proud or a float of loose thread usually appears there first. Photograph that area when you write to us.

The letter

To ask for a mend, write to support@shwetartistry.com with the SH- reference from your order confirmation and a clear photograph of the area. The reply tells you whether the embroidery can be repaired and how the mend would be done, and the piece leaves your hands only after you have agreed. Nothing travels to a workshop before then.

The work

A mend under Craft Care is embroidery work: re-tying a knot, re-tensioning a stitch, closing thread that has pulled. The house puts the artisan’s name on the piece she made, and a repair goes back to her workshop, so the stitch that needs tying again is one the workshop tied in the first place. Done there, the mend settles back into the embroidery instead of sitting on top of it. Craft Care mends stitching, not cloth.

A piece that can be mended is a piece built to be kept. Send the photograph first, and the piece itself stays with you until we have answered.

The mend path

The photograph

Your SH- reference and a clear photograph of the area, sent to support@shwetartistry.com.

The assessment

We read the photograph and write back with whether a repair is possible and what it would involve.

The agreement

Only once you have agreed do we ask for the piece itself.

The mend

A knot tied again, a stitch brought back to tension, pulled thread closed, in the workshop where the piece began.

Questions, answered

What can Craft Care repair?

Embroidery that has pulled, snagged or loosened. The work stays within the embroidery, never the cloth beneath it, and the assessment tells you whether the damage on your piece can be repaired.

What does a repair cost?

Craft Care does not publish a price. We judge each mend from the photograph, set out the work it needs and ask for the piece only once you have agreed.

Can Craft Care mend pieces from other brands?

Craft Care is for Shwet Heritage pieces. The mend relies on the workshop that first embroidered the piece, so we ask for the SH- reference from your order.