A woman works Chikankari by hand, and a piece made that way can be mended that way. Where the embroidery on a Shwet Heritage piece pulls, snags or loosens, we can often restitch it in the Lucknow workshops the piece came from.
Where wear shows
Wear finds the same places on most pieces: a cuff, a shoulder seam, the edge of a jaali panel where open lattice meets plain cloth. A garment moves most at those points, so a knot standing proud or a float of loose thread usually appears there first. Photograph that area when you write to us.
The letter
To ask for a mend, write to support@shwetheritage.in with the SH- reference from your order confirmation and a clear photograph of the area. The reply tells you whether the embroidery can be repaired and how the mend would be done, and the piece leaves your hands only after you have agreed. Nothing travels to a workshop before then.
The work
A mend under Craft Care is embroidery work: re-tying a knot, re-tensioning a stitch, closing thread that has pulled. The house puts the artisan’s name on the piece she made, and a repair goes back to her workshop, so the stitch that needs tying again is one the workshop tied in the first place. Done there, the mend settles back into the embroidery instead of sitting on top of it. Craft Care mends stitching, not cloth.
What Craft Care will not do
The bounds are worth stating as plainly as the service. Craft Care works on embroidery and never on the cloth beneath it, so a tear, a burn, a permanent stain or a worn-through ground is outside it. Alterations are not mends either, and a piece already altered by another tailor is one we may not be able to take, since the assessment depends on the piece being as the workshop finished it.
No price, turnaround or coverage period is published, because none would be honest before we have seen the photograph. Craft Care is not a warranty and does not run for a stated number of years. Every mend is judged one at a time, and the answer is sometimes that a repair would show more than the damage does, in which case we say so rather than take the piece.
When to send it
Early. A single loosened knot is a small repair, and the same knot left for a season becomes a length of pulled thread and then a gap in the pattern, because the tension that held the neighbouring stitches went with it. A photograph costs nothing and the answer tells you whether it can wait.
Between seasons is the natural moment, when a piece is going into storage anyway and you are not waiting to wear it. Look at cuffs, shoulder seams and the edges of jaali panels while you fold, since those are where wear appears first, and send the photograph then rather than the week you next need the piece.
A piece that can be mended is a piece built to be kept. Send the photograph first, and the piece itself stays with you until we have answered.
The mend path
The photograph
Your SH- reference and a clear photograph of the area, sent to support@shwetheritage.in.
The assessment
We read the photograph and write back with whether a repair is possible and what it would involve.
The agreement
Only once you have agreed do we ask for the piece itself.
The mend
A knot tied again, a stitch brought back to tension, pulled thread closed, in the workshop where the piece began.
Questions, answered
- What can Craft Care repair?
- Embroidery that has pulled, snagged or loosened. The work stays within the embroidery, never the cloth beneath it, and the assessment tells you whether the damage on your piece can be repaired.
- What does a repair cost?
- Craft Care does not publish a price. We judge each mend from the photograph, set out the work it needs and ask for the piece only once you have agreed.
- Can Craft Care mend pieces from other brands?
- Craft Care is for Shwet Heritage pieces. The mend relies on the workshop that first embroidered the piece, so we ask for the SH- reference from your order.